How is SketricGen different from Shopify Inbox or Sidekick?

Shopify Inbox handles basic customer chat and Sidekick helps merchants manage their admin. Neither is designed to be a customer-facing AI agent that handles pre-purchase questions, order tracking, returns, product recommendations, and upsells simultaneously. SketricGen is purpose-built for the customer side — with real Shopify catalog and Orders API integration, plus deployment across WhatsApp and Instagram.

How does SketricGen connect to my Shopify store's product data?

SketricGen connects via Shopify's native integration in the app marketplace. Once connected, it reads your product catalog, variant details, pricing, policies, and metafields — and uses that data to answer customer questions accurately. You can re-sync whenever your catalog changes.

Can the agent handle real-time order tracking, or does it just point customers to a page?

It handles real-time lookup. Via the Shopify Orders API integration, your agent can pull live order status, estimated delivery dates, and tracking numbers for any customer who asks in chat — no manual lookup required from your team.

Does SketricGen charge per resolution or per conversation?

No. SketricGen is seat-based pricing, not per-resolution or per-conversation. Your support costs stay flat as your volume grows — unlike tools that charge for every ticket the AI touches.

Can I deploy the same agent on WhatsApp and Instagram?

Yes. Build your agent once, then deploy it to WhatsApp, Instagram DMs, and your storefront from the SketricGen dashboard — without rebuilding the agent or re-uploading your product data.

How long does setup take for a typical Shopify store?

Most stores are live in under 30 minutes: connect Shopify, review the auto-generated knowledge base, configure your escalation rules and widget, embed on your store.

What types of questions should I expect the agent to handle versus escalate?

The agent handles: product specs, sizing, shipping windows, return policies, order tracking, FAQs, and product recommendations. It escalates: complaints requiring human judgment, refund decisions above a threshold you set, fraud-related inquiries, and any topic you flag as requiring human approval. You control the escalation rules from your dashboard.

Does SketricGen work with Shopify Plus?

Yes. SketricGen works across all Shopify plan tiers including Shopify Plus. For Plus merchants with multiple storefronts, separate agents can be configured per store or a single agent can span multiple domains.

New

Shopify AI Agent for Your Store

Turn Your Shopify Store Into a 24/7 AI Sales and Support AgentYour Shopify Store. A 24/7 AI Agent.

SketricGen connects to your Shopify catalog, learns your products, pricing, and policies, and deploys a customer-facing AI agent that handles pre-purchase questions, order tracking, returns, and upsells — automatically.

Enter your Shopify store URL (e.g. yourstore.myshopify.com)

Outcomes Shopify teams see:

Shopify
Whatsapp
Facebook

< 30 min
from setup to live agent
20-30%
tier-1 ticket deflection
+15%
CSAT improvement (first month)
24/7
across store, WhatsApp, Instagram

The problem

Shopify Inbox Answers FAQs.

Your Customers Need More Than That.

Shopify Inbox handles basic chat. Sidekick helps you manage your store. Neither is built to handle what your customers actually ask when they are deciding whether to buy — or what they need after they already have.

Pre-purchase questions pile up overnight.
"Does this come in size 10?" "Will this work with my existing equipment?" These questions kill conversions when they go unanswered at 11pm.
Order tracking queries eat your team's time.
"Where is my order?" is the single most common Shopify support ticket. Your team should not be answering it manually, one by one.
Returns and refunds create friction.
Customers who cannot find instant clarity on your return policy often choose a competitor that makes it easier.
Per-resolution fees from third-party tools stack fast.
Gorgias, Re:Amaze, and Tidio all charge based on usage. As you grow, your support costs grow with you.

A purpose-built Shopify AI agent handles all of this — automatically — and gets smarter the longer it runs.

How it works

From Shopify Store URL

to Live AI Agent in 3 Steps.

Step 1
Paste Your Shopify Store URL
Paste your Shopify store URL and SketricGen crawls your product pages, pricing, variant details, shipping policies, return policy, and FAQs automatically. Your AI agent builds its knowledge base directly from your store.
Step 2
Review and Configure Your Agent
SketricGen auto-extracts your brand colors and generates a matching chat widget. Review the knowledge base, set escalation rules for returns or complex queries, and adjust your widget's tone and welcome message.
Step 3
Deploy to Your Shopify Store, WhatsApp, and Instagram
Connect the SketricGen integration inside Shopify and your agent appears as a live chat widget on your storefront. Then extend the same agent to WhatsApp and Instagram DMs in one click from your dashboard.

Step-by-step setup guide: How to Add an AI Agent to Your Shopify Store

Features

Everything a Shopify AI Agent

Should Be Able to Do.

Pre-Purchase Conversion

Answer sizing questions, material inquiries, compatibility checks, and shipping windows before customers abandon the product page. Your AI agent handles the questions that kill conversions — instantly, accurately, 24/7.

Live Order Tracking

Connected to your Shopify Orders API, the agent looks up real-time order status for any customer who asks — without your team touching a single ticket.

Returns and Refunds Handling

Walk customers through your return policy, collect return request details, and route the case to your team with full context — reducing friction for customers and eliminating repetitive back-and-forth.

Product Recommendations and Upsells

Based on what a customer is browsing or asking about, the agent suggests complementary products, highlights current promotions, and nudges toward a higher-value purchase.

Multi-Channel Deployment

One agent, every channel. Launch on your Shopify storefront, then deploy the same agent to WhatsApp for order updates and Instagram DMs for pre-purchase questions.

Revenue Attribution Tracking

See which agent conversations led to purchases. Track conversion rates, average order value influenced by the agent, and deflection rate on support tickets.

Shopify-specific

Built for How Shopify

Customers Actually Shop.

Shopify launched agentic storefronts in 2026 — merchants can customize agents.md and llms.txt to help AI shopping assistants understand their store. SketricGen works alongside this: your brand agent is the customer-facing layer that answers questions, closes sales, and handles support.

Product catalog sync
Reads product titles, descriptions, variants, pricing, and inventory status.
Shopify Orders API
Real-time order lookup and tracking status for any customer.
Shopify metafields
Custom product attributes, materials, size guides, and care instructions.
Policies and multi-store
Return policy, shipping policy, and FAQ pages are read automatically. Run separate agents per storefront or share a single agent across stores.

Not sure which Shopify AI tool is right for you? Compare the top 5 AI agents for Shopify stores

Use cases

One Shopify AI Agent,

Every Type of Store.

Fashion and Apparel

Sizing guides, material questions, fit recommendations, and return windows — handled automatically. Reduce the pre-sale tickets that pile up before every major sale.

Electronics and Technical Products

Compatibility questions, spec comparisons, warranty details, and setup support. Your AI agent answers technical pre-purchase questions that would otherwise require a product specialist.

Subscription Businesses

Billing questions, pause and cancel requests, plan comparisons, and upgrade paths. Handle the full subscription lifecycle in chat.

Food, Beverage, and Health

Ingredient questions, allergen information, shipping temperature requirements, and subscription frequency. Answer the questions that matter before customers decide to buy.

Home Goods and Furniture

Dimensions, assembly questions, shipping lead times for large items, and return eligibility for oversized products — all resolved before a customer abandons their cart.

Any Shopify Store

Every visitor who leaves without an answer is a missed sale. Every repetitive support ticket is time your team should not be spending. SketricGen handles both.

Comparison

SketricGen vs. Other

Shopify AI Agents — Side by Side.

	SketricGen	Gorgias	Tidio (Lyro AI)	Shopify Inbox	Re:Amaze
Shopify catalog integration	Yes — native	Yes	Yes	Yes (basic)	Yes
AI-native (not rule-based)	Yes	Partial	Yes	Limited	Partial
Order lookup via Orders API	Yes	Yes	Partial	Yes	Yes
Product recommendations	Yes	No	Partial	No	No
Multi-channel (WhatsApp + Instagram)	Yes	Partial	Partial	No	Partial
No-code setup	Full no-code	Partial	Yes	Yes	Yes
Setup time	Under 30 min	Hours	30–60 min	Minutes (basic)	30–60 min
Pricing model	Per seat, not per resolution	Per ticket	Per conversation	Free (basic)	Per seat
Free plan	Yes	No	Yes	Yes	No
Best for	Full-coverage AI agent: support + sales + channels	Helpdesk-first teams	SMB chat automation	Basic Shopify chat	Multi-channel inbox

Testimonials

What Shopify Merchants

Are Saying.

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"Our store now has an agent that handles support, collects leads, and suggests products. No plugins needed — pure integration."

Kevin Walsh

Ecommerce Manager

"Our store now has an agent that handles support, collects leads, and suggests products. No plugins needed — pure integration."

Kevin Walsh

Ecommerce Manager

"Our store now has an agent that handles support, collects leads, and suggests products. No plugins needed — pure integration."

Kevin Walsh

Ecommerce Manager

"Our store now has an agent that handles support, collects leads, and suggests products. No plugins needed — pure integration."

Kevin Walsh

Ecommerce Manager

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

"We built our entire customer support agent in under an hour — no coding required. It's handling 70% of our support tickets automatically."

Priya Patel

Customer Success Manager

"We upload our product catalog to the knowledge base and let AI agents answer detailed questions. Customer satisfaction scores went up 40% in two weeks."

Lisa Anderson

Customer Experience Lead

FAQs

Shopify AI agent

questions, answered.

How the Shopify integration works, what it deflects, and how to measure impact.

Get started

Your Store Is Open 24/7. Your AI Agent Should Be Too.

Every visitor who leaves without an answer is a missed sale. SketricGen handles both support and conversion — automatically, on-brand, and live in under 30 minutes.

Free plan available · No credit card required · No per-resolution fees — ever Setup guide →

Turn Your Shopify Store Into a 24/7 AI Sales and Support AgentTurn Your Shopify Store Into a 24/7 AI Sales and Support AgentYour Shopify Store. A 24/7 AI Agent.Your Shopify Store. A 24/7 AI Agent.

Platform highlights

Paste Your Shopify Store URL

Review and Configure Your Agent

Deploy to Your Shopify Store, WhatsApp, and Instagram

Pre-Purchase Conversion

Live Order Tracking

Returns and Refunds Handling

Product Recommendations and Upsells

Multi-Channel Deployment

Revenue Attribution Tracking

Fashion and Apparel

Electronics and Technical Products

Subscription Businesses

Food, Beverage, and Health

Home Goods and Furniture

Any Shopify Store

What Shopify Merchants

Are Saying.

Shopify AI agent

questions, answered.

Your Store Is Open 24/7. Your AI Agent Should Be Too.

What Shopify Merchants

Are Saying.

Shopify AI agent

questions, answered.

Your Store Is Open 24/7. Your AI Agent Should Be Too.

Turn Your Shopify Store Into a 24/7 AI Sales and Support AgentYour Shopify Store. A 24/7 AI Agent.