New

Customer Support AI Agent

Resolve 60–80% of Tier-1 Tickets, Automatically

Paste your help center URL — SketricGen learns your docs, policies, and tone, then deploys a customer support agent that handles FAQs, order lookups, escalations, and CSAT capture.

Enter your help center or docs URL (e.g. help.yourcompany.com)

Outcomes from this template:

Platform highlights

  • 60-80%

    of tier-1 tickets resolved

  • < 30 min

    from attach to live agent

  • 24/7

    always-on coverage

  • Multi-lang

    out of the box

What's inside

A Full Tier-1 Support

Agent. Pre-Wired.

📚 Trained on Your Help Center

Connect your help docs, FAQs, or any URL. The agent answers from your content with citations — accurate from day one.

🎫 Native Helpdesk Integrations

Create tickets in Zendesk, Intercom, HelpScout, and Freshdesk with full conversation context attached automatically.

🔀 Smart Escalation Rules

Route by topic, sentiment, or customer tier. Hand off to live chat, open a ticket, or capture an email — visitors never hit a dead end.

🌍 Multilingual Out of the Box

Auto-detect the customer's language and respond in kind, with translation fallback for content not yet localized.

📊 CSAT and Resolution Tracking

Capture post-conversation CSAT, track first-response time, and measure deflection rate from Traces. Quantify ROI in week one.

🚀 30-Minute Setup

Attach knowledge, configure escalation, deploy to your site or messaging channels. Most teams ship to production the same day.