If you’re running a Shopify store in 2025, chances are you’ve heard all the buzz about AI agents and ecommerce chatbot tools. But when it comes to actually choosing one for your storefront, the landscape can feel overwhelming. Some are great at product recommendations, others excel at customer service, and a few are just trying too hard.

So, let’s break it down for you. In this guide, we’ll go over the top 5 AI chatbot options for Shopify stores, explore what makes each one unique, and highlight their pros and cons. We’ll also share why SketricGen tops our list as the most intuitive, no-code AI agent builder out there.

And don’t worry, you’ll walk away knowing exactly which tool fits your goals, whether it’s converting leads, automating support, or simply keeping your store running 24/7.

1. SketricGen

If you’re looking for the best AI chatbot for Shopify, one that does everything from handling support to guiding sales—without writing a single line of code—SketricGen should be your first stop. It’s designed for people who don’t want to mess with complicated dashboards or training flows. Simply drop your files or website links into its knowledge base, click publish, and you’ve got a smart AI agent live on your Shopify store.

Pros:

• Lightning-fast setup: drag, drop, deploy

• No coding or tech knowledge required

• Customize tone, fallback messages, and platforms (Slack, WhatsApp, etc.)

• Built-in integrations for Shopify with iframe or script-based deployment

• Strong contender in the world of AI-powered ecommerce and no-code AI chatbot tools

Cons:

• Currently more optimized for small to mid-sized teams

Try it free today: app.sketricgen.ai

Want a step-by-step guide? Check out our blog on how to add an AI agent to your Shopify store.

2. Tidio AI

Tidio combines live chat and AI-powered conversations in one platform. It’s a solid choice for store owners who want multichannel support (email, Messenger, Instagram, etc.) and a chatbot that can handle both automated tasks and live transfers.

Pros:

• Easy Shopify integration and visual chatbot builder

• Built-in automation templates for chatbot for ecommerce website use cases

• Free plan with core features

• Part of broader ecommerce AI tools suite

Cons:

• Costs can escalate with traffic volume

• UI can be overwhelming for beginners

Read the official Chatbot.com breakdown of Tidio

3. Gobot

Gobot specializes in interactive shopping experiences, such as quizzes that guide shoppers to the right products. If your Shopify store has a wide product catalog, this AI assistant for ecommerce is worth exploring.

Pros:

• Quiz-based product recommendation engine

• Works well with lead generation tools like Mailchimp

• Helps improve conversational AI ecommerce flows

Cons:

• Limited for general support

• Steep learning curve for non-templated use cases

See the comparison guide from OnextDigital

4. eesel AI

eesel AI builds a chatbot from your existing documentation, support tickets, or FAQs. It’s great for growing businesses who want a smart support assistant that improves over time and can scale across multiple channels.

Pros:

• Deep contextual responses

• Lightweight and mobile-friendly widget

• Supports Slack and Microsoft Teams integration

• Excellent option for AI-powered ecommerce knowledge delivery

Cons:

• May be overkill for smaller stores

• Slight learning curve during setup

• Lacks native ecommerce features out of the box

5. Relish AI

Relish AI focuses on conversion-driven use cases, like offering coupons, suggesting bundles, and tracking orders. Its Shopify-specific workflows make it ideal for upselling and cross-selling strategies and great for implementing AI solutions for ecommerce.

Pros:

• Prebuilt ecommerce flows and product discovery prompts

• Connects with Klaviyo, Gorgias, ReCharge, and others

• Strong emphasis on AI for ecommerce growth

Cons:

• Limited analytics compared to others

• Smaller support community and fewer user resources

Curious how to evaluate these tools by use case? Zeely.ai has a solid framework

How to Choose the Best Shopify AI Agent for Your Store

When deciding which chatbot is right for your store, consider:

• Do you need sales-first or support-first functionality?

• How tech-savvy is your team?

• Are you prioritizing speed of setup or depth of customization?

• Are you looking for an AI-powered ecommerce assistant or a full-suite support bot?

Still not sure? Explore our breakdown on 5 reasons your Shopify store needs an AI agent in 2025

Final Thoughts: Your AI Assistant Is Waiting

Whether you’re a solopreneur or running a large ecommerce brand, AI agents are no longer a nice-to-have. They’re becoming the cornerstone of how stores deliver great customer experiences at scale.

SketricGen offers a refreshing alternative: no fluff, no code, just fast, effective deployment that actually works. For those wondering how to use AI in ecommerce, this is the best place to start.

Start building your AI agent today and let your chatbot do the talking.

Launch yours now: https://app.sketricgen.ai